Privacy Policy

1. Introduction

Logdine Technologies Pvt. Ltd. ("Logdine," "we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software platform and related services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account registration information (name, email, phone number, business details)
• Billing and payment information (processed securely through Razorpay)
• Business operational data (sales transactions, inventory, staff records, customer data)
• Communication records when you contact our support team
• Usage data and platform analytics to improve our services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our software services
• Process transactions and send related information including confirmations and invoices
• Send administrative information such as updates, security alerts, and support messages
• Respond to your comments and questions and provide customer service
• Analyze usage patterns to improve user experience and develop new features
• Comply with legal obligations and enforce our Terms of Service

4. Data Storage and Security

All data is stored in secure data centres located in India. We implement industry-standard security measures including AES-256 encryption at rest and TLS 1.3 in transit. Data is backed up hourly with 90-day retention.

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service providers who assist in operating our platform (e.g., Razorpay for payments, AWS for hosting)
• Third-party integrations you explicitly authorize (e.g., Zomato, Swiggy, Tally)
• Law enforcement or regulatory bodies when required by law
• Successors in a merger, acquisition, or sale of company assets

6. Your Data Rights

Under applicable Indian data protection laws, you have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict processing of your data
• Data portability — receive your data in a structured, machine-readable format

To exercise these rights, contact us at privacy@logdine.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to maintain session state, analyze usage, and personalize your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain platform functionality.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through an in-app notification at least 14 days before the change takes effect. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related queries or to exercise your data rights, please contact our Data Protection Officer:

Email: privacy@logdine.com
Address: Logdine Technologies Pvt. Ltd., Pen, Raigad District, Maharashtra 402 107